Shipping information

Shipping Information
1. Shipping Destinations
Ai Jiayin Independent Station currently provides shipping services to designated regions within the country. For international shipping needs, please contact our customer service team in advance via service.jxjsjpx@gmail.com to confirm feasibility, shipping costs, and relevant customs regulations.
2. Order Processing Time
After you place an order and complete the payment, we will process your order within 1-2 business days (excluding weekends and legal holidays). If the product is out of stock temporarily, we will notify you promptly via email to confirm the delivery time.
3. Shipping Time and Carriers
3.1 Domestic Shipping
We cooperate with well-known domestic logistics carriers (such as China Post, SF Express, ZTO Express, etc.). The estimated shipping time is 3-7 business days, which may vary depending on the destination and seasonal logistics conditions (e.g., peak shopping seasons or bad weather may cause delays).
3.2 International Shipping (if applicable)
The shipping time is usually 7-21 business days, subject to customs clearance progress and the efficiency of the destination country's logistics. We will choose appropriate international logistics channels based on your location.
4. Shipping Costs
4.1 Domestic Shipping
Shipping costs are calculated based on the weight of the package and the shipping destination. We offer free shipping for orders that meet a certain amount (specific thresholds are subject to the latest promotional activities on the website).
4.2 International Shipping (if applicable)
Shipping costs include transportation fees, handling fees, and other related charges, which are calculated comprehensively based on the package weight, destination, and logistics channel. You can view the specific shipping cost when placing the order.
5. Tracking Your Shipment
Once your order is shipped, we will send a shipping confirmation email to you, which includes the tracking number and the official tracking link. You can check the real-time logistics status through the tracking link or the official website of the logistics carrier.
6. Special Notes
6.1 We carefully package each product to ensure that the moxa wool, moxa sticks, and traditional Chinese medicine health products are not damaged during transportation. However, if you receive a damaged package, please take photos of the outer packaging and the product in time and contact our customer service within 48 hours to apply for after-sales processing.
6.2 Please ensure that the shipping address and contact information you fill in are accurate. If the package is returned or lost due to incorrect information, you will need to bear the corresponding re-shipping costs.
6.3 During legal holidays or special periods (such as logistics peak seasons), the order processing and shipping time may be extended. We will post relevant notices on the website in advance.
6.4 For international orders, you are responsible for complying with the import regulations of the destination country. Any customs duties or taxes incurred shall be borne by the recipient.
7. Contact Us
If you have any questions about shipping, please contact our customer service team via service.jxjsjpx@gmail.com. We will reply to you as soon as possible and provide relevant assistance.