Privacy policy

Privacy Policy
1. Introduction
This Privacy Policy ("Policy") applies to Ai Jiayin Independent Station (hereinafter referred to as "the Website"), which specializes in selling moxa wool, moxa sticks, and traditional Chinese medicine health products. It outlines how we collect, use, store, protect, and disclose your personal information when you access or use our Website and related services. By using our Website, you acknowledge and agree to the collection and use of your information in accordance with this Policy.
2. Information We Collect
2.1 Personal Identification Information
When you register an account, place an order, or contact customer service, we may collect personal identification information such as your name, email address, phone number, and shipping address.
2.2 Order and Transaction Information
We collect information related to your orders, including product details, order quantity, payment method, transaction records, and logistics tracking information to process your orders and provide after-sales services.
2.3 Website Usage Information
Through cookies and similar technologies, we may collect non-identifiable information about your Website usage, such as your browser type, device information, access time, and page views. This helps us optimize the Website's functionality and user experience.
2.4 Other Information
With your explicit consent, we may collect other relevant information necessary to provide specific services.
3. How We Use Your Information
3.1 Process and Fulfill Orders
We use your personal and order information to process your purchase requests, arrange product delivery, and provide order-related notifications.
3.2 Provide Customer Support
Your contact information enables our customer service team to respond to your inquiries, resolve complaints, and provide technical assistance.
3.3 Improve Products and Services
We analyze Website usage data and user feedback to optimize our product selection, enhance Website performance, and tailor our services to meet your needs.
3.4 Send Relevant Notifications
With your consent, we may send you updates about new products, promotions, and important service announcements via email or other channels. You can opt out of non-essential communications at any time.
3.5 Ensure Legal Compliance
We use and disclose your information when required by law, regulation, or legal process to protect our legitimate rights and interests and maintain the order of the Website.
4. Data Storage and Protection
4.1 Storage Period
We will store your personal information only for the period necessary to fulfill the purposes stated in this Policy or as required by law. After the expiration of the storage period, we will securely delete or anonymize your information.
4.2 Security Measures
We implement appropriate technical and organizational security measures, including encryption technology, access control, and regular security audits, to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Disclosure of Your Information
We will not sell, rent, or otherwise disclose your personal information to third parties without your consent, except in the following cases:
• To third-party service providers who assist us in operating the Website, processing orders, or providing services (e.g., payment processors, logistics companies), and these providers are obligated to protect your information and only use it for specified purposes.
• When required by law, court order, or government regulation, or to protect our rights, property, or safety, as well as the rights, property, or safety of other users or the public.
• In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the relevant third party, and we will notify you in advance.
6. Your Rights
You have the following rights regarding your personal information:
• Access and correct your personal information through your account settings or by contacting customer service.
• Request the deletion of your personal information, provided that such deletion does not conflict with legal obligations or legitimate business needs.
• Withdraw your consent to the use of your information for non-essential purposes (e.g., marketing communications).
• Object to the processing of your information in accordance with applicable laws.
To exercise these rights, please contact our customer service at service.jxjsjpx@gmail.com. We will verify your identity and respond to your request in a timely manner.
7. Cookies and Similar Technologies
We use cookies to improve your browsing experience, remember your preferences, and analyze Website traffic. You can adjust your browser settings to refuse cookies, but this may affect the functionality of some parts of the Website.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Policy from time to time. When we make material changes, we will post the revised Policy on the Website and indicate the effective date. Your continued use of the Website after the changes take effect constitutes your acceptance of the revised Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us via email at service.jxjsjpx@gmail.com.