Return Policy

Return and Refund Policy
Order Cancellation
We accept order cancellations before the product is shipped or produced. In the event of an order cancellation, you will receive a full refund. Once the product has been shipped, the order cannot be cancelled.
Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of product delivery.
Returned products must meet the following conditions: unused, kept in their original condition as received, and with intact packaging. To complete the return process, we require you to provide the receipt or proof of purchase. Please contact our customer service at service.jxjsjpx@gmail.com to confirm the return address. (Note: Customized or personalized products are not eligible for the 10-day non-refundable return service.)
If the return is due to the customer's own reasons, the customer shall bear the shipping cost, and the specific amount depends on the selected courier company.
Delayed or Unreceived Refunds (if applicable)
If you have not received your refund, please follow these steps:
1. Check your bank account again.
2. Contact your credit card issuer, as it may take some time for the refund to be credited.
3. Contact your bank, as refunds usually have a processing period.
If you still have not received the refund after completing the above steps, please contact us via service.jxjsjpx@gmail.com.
For the return address, please contact our customer service at service.jxjsjpx@gmail.com.